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'Customer service' in the schools

February 17, 2012 - John D'Agostino
A former Fredonia resident has been featured in The New York Times this week.

Jim Manly, principal of Harlem Success Academy, was interviewed in SchoolBook on Feb. 13, which is a question-and-answer feature. The headline on the article says: "Jim Manly: Parents Deserve the Best Customer Service on the Planet." At right is a link to the article in the Times.

As a charter school principal, he is seen as a "spokesman for the reform movement" in education. "I do understand there are other issues, like job security and pensions that are real issues that that deserve an adult discussion," Manly said in the interview. "But at the same time, they’re saying here’s this evil empire trying to privatize schools? No, we’re not. We’re just trying to do this the right way for kids who for so long have been denied a quality education."

And success rates at the school make it hard to argue against what is happening at the learning institution.


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