HAMBURG - Evans Bank., parent company Evans Bancorp, Inc., welcomes Eric M. Hepkins as Vice President of Retail Customer Experience. Eric will be responsible for branch distribution strategy, including managing the overall customer experience and sales function for the 13 Evans Bank branches located throughout Western New York.
Hepkins brings with him over 11 years of banking experience from HSBC and First Niagara, demonstrating success in a variety of positions across those organizations, including senior roles in technology, project delivery, and retail banking. Serving recently as Retail Banking Sales Manager with HSBC, Hepkins was directly responsible for the management and sales leadership of a bank branch network stretching from Western New York to Chicago, IL.
"We are confident that together with his progressive leadership, and wealth of experience in the industry, Eric will be integral in further positioning Evans as the financial institution of choice for the Western New York community," stated Robert G. Miller, Jr., Executive Vice President. "His background and experience managing the retail sector will complement our existing brand of delivering exceptional customer service with each interaction."
Eric M. Hepkins
Eric holds a Bachelor of Arts degree from the State University of New York, College at Geneseo, and a Masters in Business Administration from the University at Buffalo, School of Management. He resides in Buffalo and is an active member of Leadership Buffalo.
About Evans Bancorp, Inc.
Evans Bancorp, Inc. is a financial holding company and the parent company of Evans Bank, N.A., a commercial bank, with $776 million in assets, 13 branches and $654 million in deposits at March 31, 2012. Evans is a full-service community bank providing comprehensive financial services to consumer, business and municipal customers through Western New York. Evans Bancorp's wholly-owned insurance subsidiary, The Evans Agency, LLC. provides property and casualty insurance through 8 insurance offices in the Western New York region. Evans Investment Services,Inc., a wholly-owned subsidiary of Evans Bank, provides nondeposit investment products such as annuities and mutual funds. Evans Bancorp, Inc. and Evans Bank routinely post news and other important information on their web sites at www.evansbancorp.com and www.evansbank.com.