Matthew J. Leverenz, an employee of Tick-Tock Towing and Recovery in Angola, was awarded the titled of Certified Tow Operator by the National Driver Certification Program this week. The Level 1, light duty test, comprised of 100 multiple choice questions, is designed to measure the driver's knowledge of what the towing industry perceives as the five key components of quality delivery, customer service, operation safety, incident management, tow truck operation and equipment/tool operation.
Developed by the Towing and Recovery Association of America, which is the national association representing the towing industry, the national Driver Certification Test is the industry's first certifying examination. The benefits of having a national certificate has far-reaching positive effects for the tow operator, the company for which he or she works and for the consumer. Well-trained, professional tow truck drivers must be responsive, perceptive, knowledgeable, solution-oriented and be prepared to deal effectively with all types of situations. TRAA has certified some 15,000 operators as of this date.
The National Driver Certification Program was partially funded in its development by a grant from the Federal Highway Administration and the TRAA Education Foundation. One of the major goals of the program is to produce a pool of skilled, safe, professional two operators for the towing industry, which will have a positive impact on the motoring public.
For more information about certification testing in your area, call 1-800-728-0136 and for more information about Tick-Tock Towing and Recovery, call 549-1477.