Low water pressure and some customers reporting no water at all is due to an issue at the Portland water tank.

On Monday afternoon, water customers in the village of Brocton and town of Portland were put on a mandatory water conservation order. The announcement came through a NY Alert. There has been no timetable regarding how long this order will last.

Water for the town and village come through the North County Water District, which is provided through the city of Dunkirk. This, however, is an infrastructure issue that is leading to users being without water or very little pressure.

Many residents were seeking information on the situation through social media. Low pressure is reported on Webster Road as well as Route 20, according to the posts.

In previous conservation orders, the Health Department recommends using tap water only as it is essential to your daily needs. Do not water lawns, shrubs, plants, etc. Do not wash cars, trucks, trailers, decks, houses, sidewalks, driveways, etc. Use paper plates and utensils to avoid dishwashing. Limit showers and baths. Run washing machines only if necessary and only if there is a full load.