Submitted Photo Fredonia Chrysler Dodge Jeep on Route 60 in Fredonia was recently named the only Chautauqua County recipient of the 2018 Customer First Award for Excellence. In earning the honors, Bill Bernard, general manager, center, and his staff earned the highest level of customer experience recognition in the program’s five core areas: People, Facilty, Processes, Customer Performance Metrics and Training Certification. Fredonia Chrysler Dodge Jeep in winning one of the 466 awards given nationwide embodied the values of the Customer First Award for Excellence and is a shining example of the dedication it takes to improving the processes that lead directly to long-term customer satisfaction and loyalty.