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Options announced for canceled SUNY Fredonia events

Due to the continuing coronavirus pandemic and the need for increased social distancing, all events through May 15 at the State University of New York at Fredonia have been cancelled. This includes the Fredonia Department of Theatre and Dance productions of Sweet Charity and The Fredonia Dance Ensemble, the Commencement-Eve Pops Concert (Salute to the Big Apple) and the Masterworks Chorus with the Western New York Chamber Orchestra.

If you are a ticket holder for one or more of these events, you may turn your purchase into a donation to the sponsoring department, convert your purchase to a house credit for a future event or request a refund.

Donations and credits may be requested Monday through Friday between the hours of 9 a.m. and 4 p.m. by calling 716-673-3501. When requesting a house credit, you will need your ticket order number, which can be found in the upper left corner of your ticket.

The Box Office is closed to visitors but will still be responding to all calls and emails. Please contact the Fredonia Campus Ticket Office at tickets@fredonia.edu or call 716-673-3501.

DONATIONS

The cancellation of the remaining events in the 2019-20 season will create a financial hardship for the sponsoring departments (The Department of Theatre and Dance for Sweet Charity and Fredonia Dance Ensemble, Rockefeller Arts Center for Salute to the Big Apple and the Western New York Chamber Orchestra for the Masterworks Chorus). Preparations were well under way for these events, with time and money invested. There will now be no ticket revenue to offset these costs.

By turning your ticket purchase into a donation to the sponsoring department, you will help mitigate the loss of revenue. All donations are tax deductible. Tax receipts will be provided upon request.

HOUSE CREDITS

You may request the purchase price of your tickets be converted into a house credit that may be used to purchase tickets for eligible future events.

Plans for the 2020-21 season, to name just a few events, will include Pops Series presentations of Here Comes the Sun (a Beatles tribute band) and Christmas with the 5 Browns. Next season’s Walter Gloor Mainstage season by the Department of Theatre and Dance will include Macbeth, Our Town and Sweeney Todd. Tickets for these events go on sale to season ticket holders in July and to the general public in late August.

REFUNDS

Due to the recent order from the governor’s office for specified employees to telecommute from their homes until at least May 14, the Ticket Office is unable to process credit card refunds until it is allowed to operate from its campus location again. The secure software necessary to process credit card refunds is not accessible from remote locations. When the work at home order is lifted, requests for credit card refunds will be promptly completed. If you paid your original purchase by cash or check, the office will try to process your refund within two weeks.

In response to Gov. Andrew Cuomo’s directive for specified employees to work from home, the Rockefeller Arts Center office and the Fredonia Ticket Office are closed. However, employees are all continuing to carry out their duties by working from home. Staff may still be reached by both telephone and email during normal business hours.

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