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Patience runs thin after boil order

Fire Chief Josh Myers said the department was “not the enemy” in the boil-water order.

For one week of a boil-water order, patience was tested with village of Fredonia residents. On Tuesday morning — exactly one week after the restrictions were announced — the order had been lifted.

But the sixth boil order in 30 months was not sitting well with many, especially some who were at the Fredonia Fire Department to pick up bottled and canned water during Monday. Fredonia Fire Chief Josh Myers noted in a Facebook post that evening that some residents are becoming upset and taking it out on those who are working to keep the village supplied.

“Regrettably, while providing assistance, our personnel have faced unacceptable behavior, including rude comments and argumentative conduct from community members coming through the line,” Myers wrote. “Our personnel are dedicated to serving the community, and it is essential that they are treated with respect and dignity. You have a right to feel however you’d like about this water situation, but the men and women of the Fredonia Fire Department are simply stepping up to help during this time of difficulty. We are not the enemy.”

Myers said since the boil-order has begun, more than 3,350 cases of water have been handed out.

What likely added to the frustration was traffic being tied up on Main Street for unusual amounts of time during the distribution that took place from noon to 2 p.m.

A day later, however, following extensive testing and consultation with the Chautauqua County Department of Health and New York state Department of Health, the village’s water supply was confirmed as safe for consumption and all other normal uses.

In a news release from the county, it noted turbidity in the distribution system has returned to acceptable levels. Village officials and the Health Department were asking water customers to conserve water when possible. Turbidity levels at the water treatment plant were currently in acceptable ranges. However, a large increase in demand could disrupt the balance that has recently been restored to water treatment plant operations.

The village recommends residents:

— Flush household pipes and ice makers by running cold water for several minutes.

— Discard any ice made during the boil-water advisory.

— Replace water filters as recommended by manufacturers.

The boil water order issued by the Chautauqua County Health Department last week pinned “a treatment technique violation at the water treatment plant” as the cause. The violation “resulted in high turbidity such that water entering the distribution system was not adequately treated.”

Village officials said the employee responsible for the incident resigned on Friday.

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